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This information is not intended to be legal advice and may not be used as legal advice. Legal advice must be tailored to the specific circumstances of each case. Every effort has been made to assure this information is up-to-date as of the date of publication. It is not intended to be a full and exhaustive explanation of the law in any area, nor should it be used to replace the advice of your own legal council.
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What's in the guide?
A Complete Guide to
Contacting Patients
Review of the Regulations on Medical Debt Collection
Healthcare and debt collections are both highly regulated. Get an overview of your rights and restrictions as a first-party collector for more confidence when contacting your patients.
Best Practices for Contacting Patients to Save You Time
Learn how often you can attempt to collect your past-due balance, and the best days of the week and times of the day to reach your patient on the first try.
"We have enjoyed and value our partnership with RMP in meeting our critial business needs given the ever-changing matrix in the healthcare industry. With RMP's patient-centered approach, superior customer service and strong performance, it conclusively aligns well to both our mission and vision commitments for our organization."
COY INGRAM, ASSISTANT VP OF FINANCIAL SERVICES, FLORIDA HOSPITAL WEST FLORIDA REGION
You're busy. You can't spend all day trying to reach patients about their outstanding balance, so we've made you a guide to the most important regulations and best practices for reaching more patients in less time.
Ultimate Checklist for Avoiding Claim Denials
Follow this comprehensive checklist when submitting insurance claims to improve claim denial rates.
Guidelines for Managing Write-Offs
Pinpoint unneccesary write-offs, and follow these guidelines for managing them, and strategies to avoid them altogether.
Steps for Collecting Throughout the Revenue Cycle
Follow this patient collections timeline to improve revenue and the patient experience.
Elements of a Collections Culture
Identify the key elements of a culture that promotes patient collections and get tips to implement them in your practice.
Rights, Regulations, & Best Practices